Inside Sales Representative

Wilmington, DE

Position Summary:

The Inside Sales Representative will be a key member of our Global EDDS Commercial organization that will perform a variety of activities to support the accelerated growth of the business. Reports to the Global Head of Sales, Excipients and Drug Delivery Systems (EDDS).


We are looking for a customer focused individual who has the ability to handle multiple projects/responsibilities simultaneously, the ability to maintain composure in challenging situations, polished communications skills, and a dedicated commitment to fulfill customer’s needs and solve people’s problems.


Essential Duties and Responsibilities:

  • Sales and growth targets of a selected group of house accounts.
  • Cold call/prospect lists provided by Marketing in support of new product or promotional initiatives
  • Qualify and assign leads generated from technical inquires or from trade shows to the appropriate field account manager via
  • Initiate sample requests received directly from customers via phone, email or website, input into SFDC for appropriate follow up
  • Coordinate response to customer’s technical inquiries about our products received through web site, phone or email
  • Initiate customer complaints, monitor and drive the complaint completion from start to finish until the customer receives the final investigation letter


Qualification and Preference:

  • Bachelor degree in Life, Physical or Engineering discipline
  • 3+ years of sales experience (preferable in pharmaceutical ingredients) and demonstrated inside sales growth track record
  • 2+ years of experience in laboratory or pharmaceutical industry environment (preferred but not required)
  • Independent thinking
  • Excellent interpersonal skills in both verbal and written
  • Excellent time management and organizational skills
  • Ability to work in a team and independently
  • Produce work that is well executed, accurate and attentive to details and take ownership of all interactions; resourceful and willingness to go above and beyond.
  • Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism
  • Cultural diversity sensitivity given global footprint and team.
  • Fluent in English. Additional languages desirable.

Apply now